Payment

We accept payments by debit & credit cards of Master & Visa via Paypal, internet banking, fund transfers, cash, cheque deposits and Wechat Pay.

We strongly advise you to notify us by e-mailing your transaction detail/proof of payment to wesupport@whiteeastern.com after each payment. Although we will usually be able to receive automated payment notifications, keeping us notified directly is to minimize any unnecessary shipping delays for your order.

Orders

Normally within 3 business days for in-stock products, and within 14 business days for pre-order products, after the day of payment.

Shipping

We simply total up the shipping rates with your order according to up-to-date rates from the respective courier service provider in-charge of your delivery, on weight & location basis. Combined delivery of orders definitely could help you save from low delivery costs.

Combine orders or shipping can definitely help you save on courier charges. If you are residing near location of our office, you can arrange for a self-collection at our office for a zero shipping cost.

By default, Poslaju National Courier will be engaged for delivery of your purchase, unless otherwise stated.

Yes, however you must agree to the following conditions.

  • White Eastern Sdn. Bhd. will not be responsible for all damages/lost parcel caused by engaging the requested company/service.
  • All surcharges incurred through engagement of the requested courier company/service will be borne by buyer.

Delivery service only applies on Mondays to Fridays, excluding Public Holidays.

Local deliveries usually take 1 to 3 business days by Poslaju National Courier. Shipping duration varies between other courier companies.

After your parcel is dispatched for delivery, a delivery notification e-mail with tracking details will be sent to you on that same day, a separate SMS notification will also be sent to keep you aware of the delivery, it is therefore important that you provide us with valid contact information. In cases where you could not locate our e-mail, kindly check and make sure that your email account did not filter our mails, for example, filtered to the Spam/Junk mail sections.

Instructions will be provided along with our delivery notification email.

If you missed collection for your parcel in a delivery, you should contact Poslaju to arrange for a re-delivery, or self-collect it from their office in which they will assign you with.

If Poslaju National Courier is unsuccessful in their delivery attempt, they will bring your parcel back to their office in which you have to make arrangements for re-delivery or self-collection. However, if your parcel is unclaimed within 14 calendar days from the day of their unsuccessful delivery, your parcel will automatically be returned to White Eastern Sdn Bhd.

Your order will be fully replaced at no additional cost or refunded in store credit form, however this is not applicable if the Track and Trace system of Poslaju reflects a successful delivery for your parcel.

Not at the moment, currently we make deliveries only within Malaysia.

Warranty

All products above retail value of RM120 are covered with a 1 year limited warranty, and products below retail value of RM120 are covered with a 7 days return policy.

Returns & Replacements

In the rare circumstances that you received your product in a faulty or damaged state, you can make a request to us for a one-to-one item exchange for the same product, or get fully refunded at the retail value of the product in store credit terms.

Yes for most of our products, kindly notify us and request for a product return for the unworn item, we will guide you through the product return process. Refunds will be processed after the return of a product, in store credit terms.

Yes, please notify us by emailing to wesupport@whiteeastern.com and we will guide you through the product return process.

All product returns must be preauthorized by us, returned with their original packaging, and ensured that the returned product is in the same condition as when you sent it. Items without original packaging nor returned in the condition you sent will not be exchangeable/refundable. We strongly advise buyers to provide returning products with reasonable protection before returning to us.

Delivered items not according to invoice can be replaced at no additional charges, including difference in quantity, model & colours.

Once we received your returned item, our Quality Control will have to assess the returned product. Your request will be processed within 1 to 3 business days after product returned.

Stock

Kindly contact us for further information.

Sorry, we do not offer this option. However you can purchase and have it delivered at a later date of your preference or you may add your preferred item to the cart system in our webpage, provided you have to sign up as our member which is free.